LP Magazine article: Strongside's ADB Program referenced by Lowe's VP
Nov 17, 2015
In a Loss Prevention Magazine article by Jim Lee, Lowe's Vice President of Loss Prevention, Safety, and HAZMAT, Claude Verville discussed their use of Strongside's ADB program. Claude explained...
"At last year’s RILA conference I co-presented with Jesse Stanley on a new program called “Addressing Disruptive Behaviors,” which provided a tool or verbal methodology for our in-store LP personnel to utilize in quickly recognizing potential violent behaviors or tendencies when conducting a detention of a shoplifter. We went from basically a reasonable-force guideline to a full-disengagement guideline that reduced our number of altercations by more than 50 percent and the number of injuries by 66 percent."
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